Last Updated: December 21, 2023
Privacy Policy
At Kixxl, safeguarding your privacy is paramount. This Privacy Policy outlines the types of information we collect, how it’s used, and your rights regarding that information when you use our Kixxl application and website (collectively, the “Service”).
By using the Kixxl Service, you consent to the practices described in this Privacy Policy and agree to its terms and conditions.
1. Information We Collect
We are transparent about the personal information we request and its purpose. We collect information in the following ways:
1.1. Information You Provide Directly to Us
We collect information that you provide directly to us when you use our Service. This may include, but is not limited to:
- Contact Information: Such as your name, email address, phone number, and mailing address when you register for an account, contact us for support, or subscribe to our newsletters.
- Account Information: Login credentials, and billing information.
- Content You Upload: Any images, designs, or other content you upload to the Kixxl platform for use with our services (e.g., gang sheet builder).
- Communications: Records of your correspondence with us, including customer support inquiries, feedback, and other communications.
1.2. Information Collected Automatically
When you access and use our Service, we may automatically collect certain information about your device and usage patterns. This includes:
- Log Data: Information that your browser or device sends whenever you visit our Service. This may include your Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, referring/exit pages, and click counts.
- Cookies and Web Beacons: We use cookies and similar tracking technologies (like web beacons) to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Web beacons are small graphic images or other web programming code included in our web pages or emails. These technologies help us store visitor preferences, track user activity, analyze trends, and optimize your experience.
- Device Information: Information about the device you use to access our Service, including hardware model, operating system and version, unique device identifiers, and mobile network information.
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide and Maintain the Service: To operate, maintain, and provide the features and functionality of our Service.
- Enhance and Personalize: To improve, personalize, and expand our Service, including developing new features and functionalities.
- Analyze Usage: To understand and analyze how you use our Service, which helps us improve its performance and user experience.
- Communicate with You: To send you technical notices, updates, security alerts, support messages, and administrative messages, as well as marketing and promotional communications (where permitted by law).
- Process Transactions: To process your orders, payments, and facilitate the delivery of services (e.g., sharing designs with print companies for fulfillment).
- Prevent Fraud and Ensure Security: To detect, prevent, and address technical issues, fraud, and other illegal activities.
- Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your information with third parties in the following situations:
- With Print Companies: If you use features that involve sending your designs for printing (e.g., through a gang sheet builder), your uploaded images and relevant order details will be shared with the designated print companies to fulfill your requests. These companies are typically contractually obligated to keep your information confidential and use it only for the purposes of fulfilling your print orders.
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, customer service, marketing assistance, and technical support. These service providers are authorized to use your personal information only as necessary to provide these services to us.
- Shopify Platform: As Kixxl operates as a Shopify app, the Shopify platform’s privacy policy also applies to data processed through Shopify stores. We recommend reviewing Shopify’s privacy policy for more details on their data practices.
- Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency request).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. SMS Privacy Policy
If you opt-in to receive SMS messages from Kixxl, please note that all categories of data mentioned above exclude text messaging originator opt-in data and consent. This specific information will not be shared with any third parties, including affiliates or business partners, for their marketing purposes. Data obtained from this opt-in will not be sold or shared with any third parties.
5. Third-Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites/applications. We recommend reviewing the individual Privacy Policies of these third-party services for detailed information on their practices. You can manage your cookie preferences through your browser settings. Each browser provides specific instructions for managing cookies.
6. Your Data Protection Rights
Depending on your location and applicable laws (such as GDPR or CCPA), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data. We may charge a small fee for this service if the request is excessive or repetitive.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:
www.kixxl.com
support@kixxl.com
